Adorn By Destiny Refund Policy

Our Refund Commitment

We stand behind the quality of our products and want you to be satisfied with your purchase. This policy outlines when and how refunds are processed.

Refund Eligibility

When Refunds Are Available

  • Defective products received in damaged condition
  • Wrong items shipped due to our fulfillment error
  • Authenticity issues (we guarantee all products are genuine)
  • Non-delivery of shipped items (after carrier investigation)
  • Approved returns that meet our return policy criteria

Refund Timeline

  • Approved returns: Refunds processed within 5-10 business days of receiving returned item
  • Defective items: Immediate refund upon confirmation (no return required)
  • Wrong item shipped: Refund processed upon verification
  • Non-delivery: Refund after 30 days from ship date and carrier confirms loss

Refund Process

How Refunds Work

  • Original payment method: Refunds issued to the payment method used for purchase
  • Processing time: 5-10 business days from our approval
  • Bank processing: Additional 3-5 business days depending on your financial institution
  • Notification: Email confirmation sent when refund is processed

Refund Amounts

  • Full refund: Product price only (original shipping fees excluded)
  • Shipping fees refunded: Only when error was on our part
  • Partial refunds: May apply for items returned in less than perfect condition

What’s Not Refundable

Non-Refundable Items

  • Original shipping costs (unless we made an error)
  • Return shipping costs (unless item was defective)
  • Restocking fees (we don’t charge these)
  • Items outside return window (unless defective)

Non-Refundable Situations

  • Change of mind after return window expires
  • Damage due to misuse or normal wear
  • Items used beyond reasonable testing
  • Lost return packages (customer responsibility)

Special Refund Situations

Beauty Products

  • Opened fragrances/cosmetics: No refunds due to health regulations
  • Unopened products: Full refund available
  • Defective beauty items: Full refund regardless of opened status

Digital Products

  • Gift cards: Non-refundable once purchased
  • Digital downloads: No refunds after delivery

International Orders

  • Currency conversion: Refunds in original currency only
  • Exchange rate fluctuations: Not our responsibility
  • International fees: Customer responsible for any banking fees

Processing Details

Required Information

To process your refund, we need:

  • Order number
  • Reason for refund request
  • Photos (for defective items)
  • Return tracking (for returned items)

Refund Confirmation

You’ll receive confirmation when:

  • Refund is approved
  • Refund is processed
  • Any issues arise during processing

Holiday Season

  • Extended processing: Refunds may take additional 3-5 business days during peak seasons
  • Same refund rules apply: Holiday purchases follow standard refund policy

Contact for Refunds

Refund Questions:

  • Email: [email protected]
  • Phone: 929-242-1618
  • Subject line: “Refund Request – Order #[your order number]”

Business Hours:

  • Monday-Friday: 9 AM-7 PM EST
  • Saturday-Sunday: 10 AM-4 PM EST

Important Notes

  • This policy covers refunds only – see our separate Return Policy for return procedures
  • State and federal laws may provide additional refund rights
  • Refund approval is subject to verification of refund conditions
  • Policy updates will be communicated via email and website posting

Last Updated: June 8, 2025
Effective Date: June 8, 2025