Adorn By Destiny Return Policy

Coverage

This return policy applies to orders shipped to: United States, Canada, United Kingdom, Australia, Mexico, France, and Germany.

Important: Your statutory consumer rights under local laws are not affected by this policy and may provide additional protections.

Return Eligibility

Return Window

  • 30 days from delivery date for most items
  • 14 days minimum for EU/UK customers (statutory right)
  • Extended to January 31 for items purchased November 1 – December 31

Eligible Items

  • Unopened beauty products in original sealed packaging
  • Clothing and accessories with original tags attached, unworn
  • Electronics in original packaging with all components
  • Jewelry in original packaging, unworn

Non-Returnable Items

  • Opened fragrances, cosmetics, or skincare (health and hygiene regulations)
  • Personalized or custom-made items
  • Intimate apparel (underwear, swimwear)
  • Items marked “Final Sale”
  • Gift cards

Return Process

Before Returning

  1. Contact us first: Email [email protected] with your order number
  2. Get return authorization: We’ll provide return instructions and address
  3. Check eligibility: Confirm your item qualifies for return

Return Requirements

  • Original packaging: Items must include original boxes, bags, and protective materials
  • Tags attached: All original tags and labels must be intact
  • Reasonable condition: Items should show no signs of excessive use or damage
  • Complete set: All components, accessories, and documentation included

Packaging & Shipping

  • Secure packaging: Use appropriate box and padding to prevent damage
  • Return address: Use the specific address provided in your return authorization
  • Tracking recommended: Choose a shipping method with tracking for your protection
  • Ship within 14 days: Of receiving return authorization

Return Shipping Costs

Customer Pays When

  • Change of mind returns
  • Size/color exchanges
  • Items that fit as described

We Pay When

  • Item was defective on arrival
  • Wrong item shipped by our error
  • Item significantly different from description
  • Required by local law (EU/UK customers)

Country-Specific Rights

United Kingdom & EU (France, Germany)

  • 14-day withdrawal period from delivery (statutory right)
  • No reason needed for returns within this period
  • Free return shipping for distance sales (law requirement)
  • Right to examine goods as you would in a physical store

Canada

  • Provincial consumer protection laws may provide additional rights
  • Check your province’s specific return regulations

Australia

  • Australian Consumer Law provides guaranteed consumer rights
  • Change of mind return policies vary by state

United States & Mexico

  • This policy governs returns unless state/local laws provide greater protection

Processing Your Return

Timeline

  • Inspection: 2-3 business days after we receive your return
  • Approval notification: Email sent within 24 hours of inspection
  • Refund processing: 5-10 business days after approval

Inspection Criteria

We check for:

  • Original condition: Item appears unused/unworn
  • Complete return: All components included
  • Packaging intact: Original materials present
  • No damage: Beyond normal handling for inspection

Possible Outcomes

  • Full approval: Complete refund processed
  • Partial approval: Reduced refund for condition issues
  • Rejection: Item returned to you (rare, with explanation)

Exchanges

Available Exchanges

  • Size/color changes (subject to availability)
  • Defective item replacement
  • Wrong item correction

Exchange Process

  • Contact us first to check availability
  • Return original item following standard process
  • New item ships after we receive return
  • Price differences charged/refunded as applicable

Special Situations

Defective Items

  • Contact us immediately if item arrives damaged
  • Photo documentation helpful for quick resolution
  • Keep all packaging until issue is resolved
  • Replacement or refund your choice

Lost Returns

  • Customer responsibility for return shipping
  • Tracking strongly recommended
  • Insurance recommended for high-value items
  • Not responsible for packages lost in transit

Return Address

Returns are only accepted at addresses provided in your return authorization email.

Do not send returns to our business address without prior authorization.

Contact Information

Return Questions: Email: [email protected]
Phone: +1-929-242-1618
Subject: “Return Request – Order #[number]”

Business Hours: Monday-Friday: 9:00 AM – 7:00 PM EST
Saturday-Sunday: 10:00 AM – 4:00 PM EST

Mailing Address: Adorn By Destiny
646 Jersey Ave
Jersey City, NJ 07306
United States

  • Statutory rights preserved: This policy doesn’t limit your legal rights under consumer protection laws
  • Local laws may provide: Additional return rights beyond this policy
  • EU/UK customers: Have mandatory 14-day withdrawal rights for distance purchases
  • Policy updates: Changes will be posted on website with effective date

Last Updated: June 8, 2025
Effective Date: June 8, 2025