Refund Policy

Our Commitment to Satisfaction:

At AdornByDestiny.com we strive to ensure your complete satisfaction with your purchase. If you are not happy with your order for any reason, we are here to help. This policy outlines the conditions under which you can return or exchange your items.

General Return Policy:

• Most items can be returned within 30 days of receipt, unused and in their original packaging. This excludes personalized products and items marked “final sale.”
• To initiate a return, please contact our customer service team at [email protected] or 929-242-1618. We will provide you with return instructions and a return shipping label (if applicable).
• Return shipping costs are generally the customer’s responsibility. However, we will cover return shipping costs if the return is due to our error.
• Refunds are processed within 3-5 business days of receiving and inspecting your returned item(s).
• Original shipping fees are non-refundable.

Exceptions and Additional Notes:

• Personalized products are not returnable due to their customization and unique value. However, we may offer store credit or discounts on a case-by-case basis. Please ensure all customization details are accurate before placing your order.
• We cannot accept returns due to customer error. Please double-check your order carefully before submitting it.
• Our holiday season policy: We strive for timely deliveries during peak seasons, but delays can occur due to unforeseen circumstances. We cannot offer refunds for weather-related delays or other unforeseen events.

Contact Us:

For any questions or return assistance, please don’t hesitate to contact us at [email protected] or 929-242-1618. Our customer service team is happy to help!